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Privacy Policy




In this Privacy Policy you will find all the relevant information that applies to the use of our users' personal data. We are transparent about what we do with your personal data, why we collect your personal data and how we use it as well as about your rights.
We have permanently available to you all the information contained in this Privacy Policy so you can monitor it when you deem it necessary. We hope everyone will take the time to read it carefully.


The societe anonyme company under the corporate name “HELLENIC COMMERCIAL MACHINERY, ELECTRIC MATERIALS AND FABRICS ZAMPA S.A.” and the distinctive title “ZAMPA S.A.”, located at Peristeri Attikis, 42 Kifisou Avenue, PC 12133, legally represented, with VAT 094006237, Tax Office for Commercial Companies in Athens and with companies’ commercial registry number 000249401000, e-mail address, e-shop service telephone number: 00302105759405 (hereinafter referred to as the ‘Company’) is responsible for processing and protecting the personal data of visitors and users of the website that are collected, processed, catalogued and confidentially stored, in accordance with the General Data Protection Regulation (EU 2016/679), as well as in accordance with national, European and international laws on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as applicable.


Personal data that may be collected will never be disclosed to third parties (except as provided for by Law, Competent Authorities and as set forth in this Policy). The Company maintains records with these data solely for communication purposes, statistics and improvement of the services provided, customer management, etc. 


If you have signed up and created a personal account in our website, you can access or alter your personal information by logging in with your e-mail address and the password you provided when you created your account.

In order to update your preferences, ask us to remove your information from our mailing lists, submit a request, or exercise your Regulation rights as set forth below, please contact our Company’s data protection officer at any time (Balopoulou Paraskevi Vasiliki,, tel. +30 210 5759405).


Your Personal Data

When you make a purchase from us or use the services we offer, you trust us with your data. That is why we prioritise you, listen and take your views and wishes into consideration so that we understand your expectations and make sure that they are reflected in our business decisions. We are committed in having your trust.


Data collection

When you visit our website, we ask you to provide us with some information about you. This information may include, but is not limited to:

  • Personal data such as name, address, email address, telephone number and other contact information. This data is collected when you purchase a product or when you first subscribe to our online services, e.g. when you do a market research, write a comment on social media pages (Facebook, Instagram) etc.
  • Account information, such as username and other identifiers or credentials used to access our online services.
  • IP address and cookie data.
  • Location.

Indicative instances where we ask you to provide us with your personal information:

  • When you buy products electronically or by telephone.
  • When you sign up to use our online services.
  • When you request to receive updates on marketing promotions.
  • When you complete one of our customer surveys.
  • When you subscribe to our newsletter to receive e-shop offers and information.


Processing of Personal Data

We may use and process your personal data where necessary on our legitimate interests as an enterprise for the following purposes:

  • Provide support to our customers, answer and communicate with you about your requests.
  • Respond to questions, complaints, requests and comments.
  • Communicate with you about your orders, purchases or accounts.
  • Keep you informed on our promotions (with your prior consent), e.g. customize communications or send targeted messages through social networks and third party platforms, etc.
  • Analyse data; run consumers research, trend analysis, and economic analysis.
  • Help us understand more about you as a customer, about the products and services you consume, the way you consume them and shop them so that we can serve you better.
  • Operate, evaluate and improve our activities, including identifying sales effectiveness, marketing and advertising efforts, analyzing and improving products, promotions, offers and other technologies.
  • Comply with your requests regarding the exercise of your rights.
  • Use or disclose personal information (for example, in relation to a public authority inquiry) where there is a legitimate right or duty.
  • We reserve the right to communicate with you in relation to past due debts, either directly or through third party partners.
  • To protect, detect and prevent fraud and other criminal acts, claims, and other liabilities.
  • Regarding network and information security, to take steps to protect your information from loss, damage, theft or unauthorized access.


Automated Data Collection

When you visit this website, we collect specific information by automated means using technologies such as cookies etc.

We may use third party web analytics on this website, our social networking pages, or our mobile apps. Service providers that manage these services use technologies to help us analyze how visitors use the website. The information collected via these means (including the IP address) is disclosed to the service providers who use the information to evaluate the use of the site.

We may also assign our ads to third-party ad networks that collect IP addresses and other information through the use of cookies, etc. on our websites, on emails and on third party websites. This information is used to show ads for products and services tailored to your interests (including companies not controlled by us). You can see these ads on our web pages and on other websites. This process also helps us to manage and monitor the effectiveness of our promotional activities.

The Company uses the visitors' data through the use of cookies to improve the website and adjust the way visitors navigate to it and their best experience. For more information on Cookies Policy, please visit the Cookies Policy section below.


Service Providers

We work with providers, vendors, insurers and organizations who can process your personal data on our behalf provided they comply with protection of personal data regulations. We only share information that enables them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers show ads for our products and services as well as for the products of our partners, our suppliers and third parties. Provided that you have given your prior consent and agree to be informed about our promotions, you may see an online ad that we have placed on the websites you visit or the interactive services you use.


Cross-Border Transfer of Personal Data

From time to time we may transfer your personal data to suppliers or service providers established outside the European Economic Area (EEA). Your personal data will continue to be subject to appropriate safeguards provided by law. If we transfer information to our dealers or consultants outside the EEA, we will ensure that they are protected with the same standards as provided for by the EEA.


Your Rights

  • E-mail Opt-Out: You may at any time request that we not send you promotional material by e-mail by clicking on the deletion link you will find within the promotional emails you receive from us or by contacting us.
  • Withdrawal of Consent: You may withdraw the consent you have given us or object at any time for legitimate reasons as to the processing of your personal information. We will apply your preferences within a reasonable time. In some cases, by withdrawing your consent to the use or disclosure of your personal information, it may mean that you will not be able to take advantage of any of our products or services.
  • Reviewing, Updating, and Modifying Personal Data: Subject to applicable law, you have the right to request access to and receive details of the personal information we hold for you, to update and correct any inaccuracies in your personal data, and request us to block or delete them, as you may deem appropriate. The right of access to personal information may in some cases be limited by the requirements of local law.
  • Correction: You have the right to ask us to correct any inaccurate information about you or even supplement additional information about you.
  • Object and Restrict Processing: You have the right to ask us to restrict or exclude the processing of your personal data if you question the accuracy of the information we hold for you, if you realize that we are processing your data illegally or if you no longer want to receive promotional messages about our products and services.
  • Portability: You have the right to ask us to transfer your personal data to another organization or to you.
  • Delete: You have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose they were collected for, or if you would like to withdraw your consent on the processing of these data or if your data is submitted to illegal processing in violation of the General Data Protection Regulation.
  • Submit a Complaint to a Regulatory Authority: If the processing of your personal data is in violation of data protection law or if your data protection rights have been violated in any other way, you may file a complaint with the Hellenic Data Protection Authority.


Retention of Personal Data

We process and store your personal data only for as long as it is necessary to fulfill the purpose for which it is was stored or as long as we are obliged to do so by laws or regulations. Once the purpose ceases to exist or is fulfilled, your personal data will be deleted or restricted. Regardless of how we process your data for the time that is strictly necessary to achieve the intended purpose, we will then keep them properly stored and protected for the length of time that any processing related liability could arise, in accordance with the current legislation in force. As soon as the limitation period for each claim expires, we will delete the relevant personal data.


Safety Measures

The Company recognizes the importance of the security of personal data and electronic transactions and has taken all necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information relating to the user's personal data is protected as confidential in accordance with the applicable laws on the protection of personal data. Security of the Company's e-shop is achieved via the following methods:

The Company has adopted, but is not limited to, the following security measures to protect and safeguard the privacy of your personal data, such as backing up a cloud-based encryption system, using firewall on the file server, having a security certificate for the site, internal lock user application, and access control of the transferred storage media with special software.

The data you submit to the Company are managed exclusively by specifically authorized personnel of the Company under the Company’s control. In order to conduct the processing, the Company selects persons with corresponding professional qualifications that provide sufficient guarantees in terms of technical knowledge and personal integrity to maintain confidentiality.The Company, through its respective contractual commitments and its partners, takes all necessary security measures to protect and ensure the confidentiality, privacy and integrity of personal data. In any case, their security is subject to reasons beyond its sphere of influence, as well as reasons resulting from technical or other weaknesses of the network or reasons of force majeure.


Links to Other Websites

Our websites may contain links to other websites that are run by other organizations that we do not control. If you are browsing our website and follow a link to a third-party site, we encourage you to read their privacy statements.


Social media

We use social media tools like, but not limited to, Facebook, Instragram, etc. In this way, data can be retrieved. If you are connected to one of them, the network can map your visit to our website via your user account. If you are logged in a social network and you do not want to combine the data retrieved from your visit to our websites, you must first log out of your social network before logging in to our website.


Contact Us

If you have any questions or comments about this Policy, or if you would like to update the information we have about you or your preferences, please contact the Data Processing Officer, Balopoulou Paraskevi Vasiliki:

A) Via e-mail at

B) By post to: 42 Kifisou Avenue, Peristeri, Attiki, PC 12133, Greece

C) By telephone at +30 210 5759405, Monday to Friday 09:00 - 15:00


Changes to the Privacy Policy

The Company reserves the right to modify or revise this Privacy Policy freely and whenever it may deem necessary, and undertakes the obligation to inform users of any changes through the pages of this e-shop. Any modifications will be effective from the date of posting on this website.

This Policy is an integral part of the Terms and Conditions of this website.


Last Review:  20 September 2018.






“” is an e-commerce store for the sale of products and services online (hereinafter referred to as ‘e-shop’ or ‘website’) created and operated by the societe anonyme company under the corporate name “HELLENIC COMMERCIAL MACHINERY, ELECTRIC MATERIALS AND FABRICS ZAMPA S.A.” and the distinctive title “ZAMPA S.A.”, located at Peristeri Attikis, 42 Kifisou Avenue, PC 12133, legally represented, with VAT no. 094006237, Tax Office for Commercial Companies in Athens and with companies’ commercial registry number 000249401000, e-mail address, e-shop service telephone number: 00302105759405 (hereinafter referred to as the ‘Company’).


A cookie is a small text file that the website installs on the user’s computer, mobile phone, or any other device with information about their visits to this website. Cookies furthermore make Internet browsing easier for the customer by saving their settings. This website uses cookies to provide specialized services and content which corresponds to the interests of the user.


We would like your experience on our website to be enjoyable and hence, we use cookies, web analytic services and plug-ins for social media. It is important for us, for our users to be able to easily navigate our website, and therefore we consider it very important to continually improve it. That is why we opt to save user settings and pre-completed forms, to avoid registration of the the same data. It is also important for us, for our users to see only the content that really interests them, and which would make their online experience easier.


In some cases, with your prior consent, we may use cookies, labels or other similar systems to obtain information that allows us to show you, from our website or third-party websites or any other means, ads based on the analysis of your browsing habits.


Information stored on our website cookies is used exclusively by us, except for third-party cookies that are used and managed by external companies which provide us with the tools required to improve our services and user experience while you are browsing on our website. We mainly use third party cookies to obtain access statistics and to guarantee payments.


Required Cookies

The required cookies are essential for the proper functioning of the website and allow customers to browse and use its features such as access to secure sites, registration forms, shopping basket etc. Without these cookies, we cannot provide our website with effective functionality.


Functional Cookies

Functional cookies ensure the proper functioning of our website. These cookies allow, but are not limited to, the following features:

  • Save products placed in the shopping basket.
  • Save data entered whilst browsing or whilst ordering to avoid re-registering.
  • Save settings such as language, location, number of search results, etc.
  • Record browser settings to allow our website to operate in the best possible way.
  • Record faults of our website and services, e.g. recording numerous successive or failed registration attempts.
  • Fully and properly load the website to remain accessible.


Performance and Analysis Cookies

These cookies collect information about how visitors use the site, which pages they visit more often, and whether they receive error messages from webpages. These cookies collect aggregate, anonymous, information that does not identify a user. They are used solely to improve the performance of our website and allow us to collect information on the use of our website, including the content you choose whilst browsing, in order to measure the effectiveness and interaction of the users with our website, and to improve our webpages overtime. These cookies can be provided to us by third-party analytics tool providers but are only used for purposes related to our websites.


Targeted Ads Cookies

These cookies are used to provide content that best suits the user and its interests. They can be used to send targeted ads/offers, measure an ad campaign's effectiveness etc. These cookies can be used to remember the websites you've visited, determine which online marketing channels are most effective and allow us to reward external websites and partners who promoted you to us.

However, we would like to let you know that even if you disable those cookies that serve marketing purposes, ads will still appear. These ads could, for example, be tailored to fit the content of the website.


Skroutz Analytics Cookis

Our company uses the Skroutz Analytics service to continuously improve the quality of services provided to our customers. Through this service, anonymous information concerning usage statistics is disclosed to, while all data received is covered by the privacy policy and cookies policy.


Disable Cookies

If you prefer to avoid using cookies on this website, you first need to disable cookies in your browser and then delete the cookies stored in your browser that are associated with this website. You can use this feature to avoid using cookies at any time.

We have to remind you that some features on our website will no longer be available or will be restricted if you disable certain cookies. If you only disable third-party cookies, you will not be prevented from completing online purchases on our website. If you disable all cookies, you will not be able to complete online purchases on our website.


Processing of Personal Data

For more information on the processing of personal data, please visit the Privacy Policy section above.


Table of Cookies

The following is a table of cookies that this website uses, along with the purpose of each cookie:





Used for wesite reports in order to improve the website.

Google+ Plugin

Sends information to ‘Google+’ plugin.

Facebook Plugin

Sends information to ‘Like’ plugin.


Identifies your mobile device and forwards you to the right application to download and use our website.


Identifies the number of users using the website.

_st(login token)

Depending on the choices made by a visitor, it is used to personalize the website when the user is logged in.

pgid sid

They identify the user to show personalized content. They monitor what the user last browed on.

HighBandwidth $ms_externalFlash

It contains information about the version of Flash Player installed on your device as well as which bandwidth is available.


Prevents repeated display of a welcome message.


The data stored indicate whether it is possible to evaluate the behavior of the visitor browsing the site.


Changes to the Cookies Policy

The Company reserves the right to modify or revise this Cookies Policy freely whenever it deems it necessary and undertakes to inform users of any changes through the pages of this e-shop. Any modifications will be effective from the date of posting on this website.

This policy is an integral part of the Terms and Conditions of this website.


Last Review: 20 September 2018.