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Terms & Conditions




The website “” is an e-commerce store for the sale of products and services via the Internet (hereinafter referred to as ‘e-shop’ or ‘website’) created and operated by the societe anonyme company under the corporate name “HELLENIC COMMERCIAL MACHINERY, ELECTRIC MATERIALS AND FABRICS ZAMPA S.A.” and the distinctive title “ZAMPA S.A.”, located at Peristeri Attikis, 42 Kifissou Avenue, with postcode 12133, legally represented, with VAT 094006237, Tax Office for Commercial Companies in Athens and with companies’ commercial registry number 000249401000, e-mail address, e-shop service telephone number: (0030)210-5759405 (hereinafter referred to as the ‘Company’). These Terms and Conditions shall apply to the use of the e-shop with domain name Any user who enters and trades or makes use of the services of the e-shop (hereinafter referred to as ‘visitor’ and / or ‘user’ and / or ‘customer’) is deemed to consent and accept unconditionally the Terms and Conditions stipulated herein without exception. If a user does not agree with these terms, they must refrain from visiting, using the website as well as performing any transaction or use of the e-shop services.


  1. General Terms and Conditions

The Company reserves the right to modify or revise freely the Terms and Conditions governing the operation of the e-shop whenever it may deem necessary, and undertakes to inform users of any change through the pages of this e-shop. Any modifications will be effective from the date of posting on this website. It is clarified that any change to these Terms and Conditions does not affect orders that the customer has already placed prior to the entry into force of the abovementioned modifications. The use of following a modification is deemed to be an acceptance of the Terms and Conditions as amended. Contracts made with the e-shop are compiled in the Greek language.


  1. Information and Products Provided

The Company is committed to the accuracy, validity and completeness of the information provided in the e-shop regarding both the Company's identity and the transactions performed via the e-shop. The Company, acting in good faith, is not responsible for and is not bound by electronic data entries made by error / omission and is entitled to correct them whenever it becomes aware of their existence. These warranties are without prejudice to any technical or typographical errors that cannot be predicted or have occurred inadvertently or due to a malfunction of this website or due to force majeure.


  1. Limitation of Liability

The Company is not responsible for and is not liable for any damage or loss arising from the cancellation of orders, from non-execution or from delay in their execution for any cause in the course of its transactions via the e-shop.

In the context of good faith and business ethics, the Company is not obliged to accept an order and conclude the sale of products and / or services that, due to typographical or computer error, appear in the e-shop at an incorrect price, i.e. less or higher than the price applicable to that period. In the event that such an order error is discovered in only part of the ordered products, then the order is valid and is normally executed for the remaining products and is only considered incomplete for the products in which the error was detected, unless the items in the order are relevant and due to be used as a single set and act as a unit with each other and the customer declares that the partial fulfilment of the order does not meet its needs or interests, in which case the Company is required to cancel the entire order.


  1. Intellectual Property Rights

All content of the e-shop, including discrete titles, trademarks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions or are the intellectual property of third parties for which the Company has been licensed for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative works based on this content or misleading the public about the real provider of the e-shop is prohibited. Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and distinctive features listed and described in the e-shop or the products or services of the Company or of third parties are assets of the Company or third parties respectively and are protected by the relevant trademark laws.


  1. Availability of Products

The customer is informed about the availability of products through the indications posted on the webpage of each product or service in the e-shop. The products are divided into available and others that are not currently available in the Company's warehouse. has adopted all necessary technical and other means to promptly update the available quantity of our products, however it maintains an express reservation regarding the validity of the quantity of products available in the e-shop.


The Company reserves the availability of its products if they are not available at the time of the order. In this case, the Company reserves the right not to accept the order. Any payments will be refunded to the customer without undue delay, in the same way that the customer has chosen to pay for their order. Special cases of availability are products on offer / discount. The prices of these products shall be valid until stocks are exhausted. These products are strictly available on a first-come first served context in the execution of orders.


The Company reserves the right to inform customers in the event of an unavailability (after the customer's order has been placed) of any kind product. In this case, if it is considered that the delay in fulfilling the order makes the transaction unprofitable for the customer, the customer is entitled to unilaterally cancel the order by sending a written statement (e-mail at and the cancellation will occur without any penalty for the customer.


If the non-availability concerns only part of the items of an order, the remainder of the order is executed as usual unless the items in the order are relevant, will be used as a whole and are incidental to each other and the customer declares that partial fulfilment of the order does not serve its needs or interests, and therefore, the Company must cancel the entire order.


  1. User Registration

User registration at is optional. The customer by using their unique combination of email and password they have chosen and provided, have the following capabilities:


  • View the contents of their shopping cart. The shopping cart displays the products the customer has chosen to order.
  • Complete the order and pay by choosing one of the payment options provided by the e-shop.
  • View their past orders.
  • Modify their account details.


The registration and participation of the user is free of charge, personal, non-transferable and non-assignable. The user is responsible for the information it provides to the Company and the website is solely based on its statements regarding its personal data. The data entered at the time of registration must be complete, accurate and up-to-date. In the event of a change in the data provided, the user is obliged to immediately update its profile at so that it is always complete and accurate. The user's registration at the e-shop is successfully completed with a confirmation e-mail sent by the Company to the user's e-mail address.


The personal data the user provides whilst registering, are processed by the Company solely for the purpose of (a) creating an account at, (b) communicating with users regarding their transactions with the Company, and (c) to send information, marketing and promotional material about the Company's products and services. With regard to the collection and processing of personal data, the terms and provisions of the Privacy Policy apply.


By registering, in accordance with the foregoing, the user gives its explicit consent to the collection and processing of its data in accordance with these Terms and Conditions and with the Privacy Policy, which state that the user has read, understood and accepted them fully and unconditionally.


For further information about the collection, purpose and processing of personal data, please visit the Privacy Policy.


  1. Newsletters

The newsletters that the website user receives by subscribing to the relevant mailing lists are intellectual property of the Company and are therefore protected by the relevant provisions of Greek law and international conventions. The Company reserves the right to not include a user to its recipient lists or to delete them. is not responsible if newsletters are not delivered to their destination, although they make every effort to deliver them via the Internet Service Providers (ISPs). Newsletters may end up in the ‘Spam’ folder. If the user wishes to no longer receive newsletters or wants to be deleted altogether from the website newsletter list, they may notify the Company using the website's contact form or through the corresponding link that appears in the newsletter emails which they receive (Opt-out).


  1. Purchase Procedure – Order Submission via the E-Shop

The user of the e-shop, if it wishes to place an order, may either follow the user registration procedure as described above or continue as a guest. In order to submit an order, the user must complete the online order form. The order is not binding on the Company until the Company confirms its acceptance as below. Prior to the submission of the order, the following are disclosed to the customer as well as the Terms and Conditions, which they declare to have explicitly acknowledged and accepted, namely:


  1. The characteristics of the goods and services ordered as explicitly described in the pages of the e-shop visited by the user and resulting from the use of the links to their online order, which the user must use to check each relevant characteristic, before completing their order to avoid having any doubts about the characteristics and properties of the products and services ordered. Failure of the customer to get adequately informed does not in any way bind the Company and is the customer’s sole responsibility.
  2. Full name, headquarters, postal address, VAT, contact telephones, email address and  company’s registration number (GEMI number).
  3. The total price of the order's goods or services, including VAT and any other charge and all additional shipping, delivery or mail charges (also featured in the order) and any other expense. Where such charges cannot reasonably be calculated in advance, the fact that such additional charges may be required is also disclosed to the body of the order and the customer must be aware of these charges before completing the order. The listed product prices on each product's website are always the final ones (including the applicable VAT) and are valid for sale from the online store and delivery of the products to the customer. The prices of each product in the online store do not include shipping costs, which are then calculated on the order page based on the relevant section of these Terms and Conditions. If the shipping costs cannot reasonably be calculated in advance due to the specificity of the place of delivery, the reservation for an additional shipping cost is stated in the order and these are later calculated, disclosed to the customer and requested to be accepted before the final acceptance of the order by the Company.
  4. Payment arrangements, delivery, execution, or time limits within which the Company undertakes to deliver the goods or provide the services and, where applicable, the Company's policy to deal with the complaints, the conditions, the exceptions, the deadline and the procedures for exercising the right of withdrawal.
  5. Reminder of the Company’s liability for actual defects and lack of matched properties under Articles 534 et seq. of the Greek Civil Code.
  6. Where applicable, the existence and conditions of after-sales customer support, after-sales service and commercial warranty.
  7. Where applicable, the possibility of electronic dispute resolution, as well as the possibility of recourse to an out-of-court complaints and redress, as well as the ways of accessing it.
  8. The obligation to pay following submission of the order by activating a selection icon with a legible mark that says ‘Order with a Payment Obligation’.
  9. Whether delivery restrictions apply and which means of payment are accepted.
  10. Where applicable, the purpose of the processing, the recipients or categories of recipients of the customer's personal data, as well as the existence of a right of access and opposition.


      9. Purchase Procedure - Order Submission by Telephone


The user of the e-shop, if they so wish, can place an order by phone at the following telephone number (0030)210-5759405. Phone orders may take place from Monday to Friday from 09:00 to 15:00 GMT+3. Phone orders are governed by these Terms and Conditions. For all phone orders, the confirmation and acceptance of the order is done in all cases in writing (e-mail).


      10. Confirmation of Order Receipt

Each user's order is always followed by an automated e-mail message, within a few hours, on behalf of the Company, including confirmation of receipt of the order and repeating its contents. This e-mail on behalf of the Company is only a confirmation that the order has been received with the content mentioned and in no case constitutes acceptance of the order or agreement of sale terms. No modification of the order or a new agreement on it is acceptable unless it is in writing and accepted by both parties. The confirmation of receipt of the order can also be made by phone, if the customer so agrees or if an item is not immediately available and a delivery time agreement is required.


Placing an order via the e-shop constitutes the conclusion of a distance selling contract regulated by the legislative framework of Greek Law 2251/1994, as amended and in force.

The customer has the ability to make a valid order through the e-shop if they are legally able to comply with the articles of the Greek Civil Code (if they have reached the age of 18 and are not in legal aid for the conclusion of a sales contract). Orders can be made by representatives of legal entities while the Company reserves the right to claim from the supervisor or guardian any orders made by legally incapacitated persons.


     11. Order Acceptance – Creation of Sales Contract

Upon receipt of the order and its abovementioned confirmation of its receipt, if the Company determines the availability of the item and the correctness of the order and the absence of any errors in the e-shop regarding the pricing of the items, their characteristics etc., via a new e-mail the Company will confirm the acceptance of the order, its content, the creation of a sale contract and the expected delivery time of the item as it was already stipulated, and only then is a sales contract established and can give rise to claims from both sides. If the issue of customer acceptance of an additional shipping charge is pending, it is always agreed upon prior to the final acceptance of the order by the Company via telephone contact with the customer. In the event that the delivery area is not covered by the Company's distribution network, the customer is informed in advance of the charging of the shipment and undertakes any relevant obligation to the carrier. The Company is exempt following delivery of the item to the carrier chosen by the customer. No additional cost on the order is charged to the customer without their explicit consent.


Sending the order for approval to the Company is a declaration of acceptance and consensus for all charges that are included in the order. If there is no consensus, the customer is entitled to a refund of this payment. Also in the event of delivery of unsolicited products or services, their non-repudiation or failure to return them and the customer's indifference is in no way interpreted as consensus, acceptance, or declaration of willingness to purchase them. If the customer is requested to return the goods by the Company and they delay delivering the items for return for more than two (2) business days then their refusal shall constitute a declaration of intention to purchase the items and the items are considered sold to the customer and the customer must pay their value in cash.

The customer also has the opportunity to be informed about the order's progress, either by phone ((0030)210-5759405) or by e-mail (at


      12. Pricing Policy

The featured final product prices are inclusive of VAT. The e-shop reserves the right to change prices without prior notice to the customer. Irrespective of price fluctuations, the customer always pays the value stated on the product at the time the order is completed.


      13. Payment Methods

It should be noted that in cases of use of a credit card or electronic payment services of third party providers, the process will be completed through the third party provider, who provides all the security guarantees for electronic payments. The collection and processing of payment details submitted by the customer itself is only made by the third party provider (based on the terms of use that apply to the customer's use of the services and which the customer must know and accept before signing up for these services). Each third party provider is solely responsible for the processing required to complete the payment. For any problem that may arise when paying by credit card or by other means of electronic payments the third party service provider will be responsible. The Company does not store and process customer card details. The Company is also entitled to reject the customer order or to withdraw from the sale at any time if there is any problem or indication of a problem with the card details or the use of electronic payment services. It goes without saying that the customer bears full and exclusive responsibility for correctly entering and completing the payment system with the data required to make the payments. The aforementioned further apply when the payment is made through other providers or through electronic services provided by the respective banking institutions, in which case the customer is bound by the terms and conditions applicable to these providers and for those services used.


The following payment methods are acceptable for transactions through the e-shop:


A) By Debit or Credit Card

The customer can pay the order price and other agreed charges by credit card (Visa (Credit, Debit, Business), Mastercard (Credit, Debit, Business, Maestro), Diners (International), American Express/Diners issued by Alpha Bank και American Express (International))  or by debit or by prepaid card issued by a recognized Greek or foreign bank, which the Company accepts for trading. In order to ensure the absolute security of electronic transactions through credit and debit cards, the transactions are made through Alpha Bank's security system. Payment is made one-off.

The credit card is only charged following a check and verification of its data during the approval and acceptance of the order stage on behalf of the Company that involves the preparation of the sale (the charge can then be made even if one or some of the items are not readily available and must be ordered by suppliers). The customer is solely responsible for the correct recording and the validity of the credit card details and the Company assumes no liability in the event of an error.


B) By Cash-On-Delivery (ONLY available within Greece and Cyprus)

The customer may pay the price of the sale and other agreed charges as well as charges imposed by the cash-on-delivery, i.e. by paying the due amount to the authorized for collection courier at the time of delivery of the goods to the delivery address declared on the order. Cash-on-delivery is paid only in cash and can be accepted for all amounts. For all sales using the cash-on-delivery payment method, confirmation and acceptance of the order is made, in all cases, in writing (e-mail).

The cost of cash on delivery for Greece is € 1.40 and for Cyprus is € 2.70. (If the product is returned, the cost of delivery is non-refundable.)


C) By Masterpass Wallet

Online purchases using Masterpass are made with the warranty and know-how of Mastercard's global payment network. By storing all user cards and addresses in the wallet of the user-selected partner bank, Mastercard's online payment platform makes online checkout safe and fast.

For more information, please visit


      14. Shipping Methods

Orders are shipped via courier (ACS and DHL). When entering the order, the customer chooses the postal address to which the order will be sent. Once the order entry is completed, e-mails are automatically sent to the customer including the analysis of their order.

All orders within Greece and simple Cyprus orders (Cyprus Standard Delivery) are operated by ACS courier. Other orders outside Greece and Cyprus express orders (Cyprus Express Delivery) are operated by DHL courier.


Orders of available products that are shipped via standard delivery are delivered within two (2) business days within the region of Attica, Greece following acceptance of each order by the Company, with the exception Saturdays, Sundays and public holidays. The delivery of non-available products via standard delivery to areas within Greece that do not belong to the aforementioned are delivered within five (5) business days. Exceptionally, when delivering products to remote or inaccessible areas (border or island regions, etc.), delivery can take place after this deadline.

Orders for available products for Cyprus shipped via standard delivery are delivered within ten (10) business days and shipped via express delivery within three (3) business days.

Orders for available products shipped both inside and outside the European Union are delivered within ten (10) business days.


The Company is not responsible for delays in deliveries caused by weather, international customs issues or any other circumstances beyond its control. If the delivery is required before or on or after a certain deadline, the customer must state this in a comment in the order However, the Company does not undertake to deliver within the above deadline and will inform the customer by e-mail when sending the order acceptance confirmation or by telephone after taking into consideration the delivery capability as described above.


Please make sure someone is available to pick up and sign for the delivery of your order. In case of delivery to a customer's suggested location, the Company is not responsible if the courier having arrived within the specified delivery times at the delivery address specified by the customer but cannot deliver the product due to the absence of the customer. In this case, the courier will leave a notice to the declared delivery address and then the customer will have to contact the courier company in order to arrange for the re-delivery of the product, otherwise the product will be returned to the Company and the Company will notify the customer via e-mail to cancel the order due to inability to execute. If the customer still wishes to perform the contract, they will have to re-place the order.


The delivery time of the products and services sold is specified in the order depending on availability, confirmed in the acceptance of the order by the Company, and is no more than thirty (30) days from the time of the sale, unless otherwise agreed by the parties and confirmed in writing, by e-mail. If such time is not agreed and confirmed for any reason in the above manner, delivery will take place no later than thirty (30) days after acceptance of the order and establishment of the sale contract. In the event of an unforeseeable and unpredictable impediment to the delivery of a product / products, the Company may postpone the delivery of all or part of the products and services by a written declaration (e-mail) to the customer (at the same time, a telephone update will be provided), provided that the total standby time, together with the postponement, does not exceed thirty (30) days from the date of approval of the order and establishment of a contract of sale. Otherwise, if the deadline of thirty (30) days is exceeded due to the Company's failure or inability to perform delivery of the products to the customer, then, only the customer will be entitled, if they so wish, to set a new second delivery deadline in excess of thirty (30) days  (such a new deadline is not necessary if the Company denies delivery in general, or if the delivery served the client's interests only if it was within the legal deadline of thirty (30) days and provided the customer had informed the Company accordingly). If the additional deadline set by the customer is not respected, then the customer is entitled to terminate the contract of sale for arrears. The remainder of the order is normally executed unless the items on the order are relevant, will be used as a whole and are incidental to each other and the customer declares that partial fulfillment of the order does not serve its needs or interests, and the Company must cancel the entire order.


     15. Order Delivery Charges

The Company is not responsible for any charges imposed unilaterally by the courier (the customer may be charged with storage costs from the courier for not receiving the product on the above mentioned delivery dates).

Standard delivery within Greece is three euros and fifty cents (€ 3.50) and Saturday delivery costs one euro and fifty cents (€ 1.50) extra per shipment.

The shipping costs of products to foreign countries are calculated as follows:

  • Cyprus standard delivery seven euros and fifty cents (€ 7.50)
  • Cyprus express delivery twenty euros (€ 20.00)
  • European Union standard delivery eighteen euros (€ 18.00)
  • European Union express delivery twenty-eight euros (€ 28.00)
  • Worldwide delivery, outside the European Union, thirty five euros (€ 35.00)


     16. Return Policy

In the event of any defect in any product, the customer may notify the Company either by telephone at (0030)210-5759405 or by e-mail at indicating the defect of the product. Any return of the goods will have to be completed within fourteen (14) calendar days from the date of receipt of the defective product and must be made via the courier company associated with the e-shop.

Returns within Greece will be free of charge, without charge to the customer. Returns outside Greece will be made with charge to the customer.

If the product is indeed found to be defective, the customer may request a refund of the product.

Returns are sent exclusively to “HELLENIC COMMERCIAL MACHINERY, ELECTRIC MATERIALS AND FABRICS ZAMPA S.A.” with the distinctive title “ZAMPA S.A.”, located at Peristeri Attikis, 42 Kifissou Avenue, with postcode 12133. Returns to another company address are not accepted.


Return of product at the Company's charge is also acceptable in the following cases:

  1. In all cases where the order was incorrectly executed (ordering, billing, or shipping). In this case, the customer must not accept receipt of the order from the outset.
  2. If the item, upon delivery, has damaged packaging, wholly or partly.
  3. In the case of damaged packaging, the customer is entitled not to accept receipt of the product from the outset and to request its replacement in consultation with the Company.
  4. In the case of returns, charged to the Company, the products must be returned to the same condition they were received by the customer and at the agreed timeframe. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement is lost.
  5. In all cases, the product to be replaced must be returned with all its accompanying documents and with its full packaging. Returns charged to the Company will be effected by its associated courriers.
  6. In case of return of the products, as the case may be, the transaction will be cancelled provided that the products have been previously received and checked by the Company. The money will be refunded to the customer by the Company using the same payment method they were paid by the customer according to the Terms and Conditions herewith.
  7. In the event that the products are returned damaged or incomplete, the e-shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and the Company will proceed unilaterally and unconditionally to a total or partial set-off of this claim against the customer.
  8. All products must be returned in perfect condition, sealed, complete, undamaged and unharmed. Products must be returned with their original packaging.


      17. Exchanges and Cancellations Policy

The customer may exchange a product, if available, for the same product in another size or color when the product with which it wishes to exchange has the same price and within fourteen (14) calendar days from the date of delivery of the order at the address of their choice. The exchange process is governed by the returns policy stipulated herein.

The new product will be shipped to the original delivery address. If the desired new product is not available, the order will be refunded to the customer in accordance with the Terms and Conditions.


If the customer wishes to buy another different product he will have to return his original order to the Company and order the product he wants by re-ordering.

Exchanges that arrive at the Company after fourteen (14) calendar days from the date of notice to the Company of the exchange will NOT be accepted.

The customer may cancel the order only before receiving the confirmation e-mail of acceptance of the order by the Company by sending to the Company an e-mail with the order number at or by calling the Company at (0030)210- 5759405.


     18. Right of Withdrawal

From the initial submission of the customer's order and up to fourteen (14) calendar days from the date of delivery of the products and where there are multiple products from delivery of the last, the customer is entitled to withdraw from the sale.

This withdrawal is unjustifiable and without any charge and if the item has already been delivered, the customer must return the product exactly in the state it was received, with all its parts, accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the customer has first paid out any amount paid by the Company for sending the item to them.


The withdrawal declaration is filed by completing the form found on the back of the receipt sent with your order or by sending us an email at including your name, address, order number and delivery date of your order. The Company is required to send a confirmation of receipt of the withdrawal declaration as soon as it receives it.


Following the declaration of withdrawal, the Company is required to reimburse the price it has received.

The return of the money to the customer will be made as follows: if until the withdrawal and return of the item the Company has been paid by the bank the price of the order, the Company will be obliged to notify the bank about the cancellation of the transaction and the bank will then proceed to any actions provided for under the contract it has drawn up with the customer without any further responsibility of the Company. Following this notification, the Company bears no responsibility for the timing and manner of execution of the settlement, governed by the aforementioned contract.

In the case of cash-on-delivery payment method, the Company will pay the amount to a bank account indicated by the customer by sending an e-mail to the e-mail address provided by the customer in the withdrawal declaration or by calling them on the telephone number provided by the customer on the withdrawal declaration or by sending the money directly to the bank account details provided in the withdrawal declaration by the customer. The Company is relieved of its obligation by depositing the amount in the declared account (the correctness of which is the customer's obligation) and is not liable in the event of a customer fault.

The return will be made no later than fourteen (14) calendar days from the day on which the customer announced to the Company its decision to exercise their right of withdrawal.

The Company may withhold the refund until the goods are returned or until the customer provides proof that they have sent the products back, whichever is the earlier.


Delivery costs are not refunded unless the customer has chosen a delivery method other than the cheapest standard delivery method offered by the Company. Also, the customer is required (unless the Company has offered to obtain the goods itself) to return the products within fourteen (14) calendar days from the day on which it notified the withdrawal. Exceptionally, delivery costs are not refunded on orders within Greece, as the cost of the standard delivery that the Company has to return is offset by the cost of the return that the Company undertakes in full.


The customer is liable to compensate the Company for the reduction in value of the products caused by the use of the customer other than that necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal, and the Company is entitled to agree with the customer on its compensation even by offsetting.

It is NOT possible to withdraw products which are not suitable for return for reasons of health or hygiene and which have been unsealed following their delivery, as well as, products manufactured according to the user's specifications or clearly personalized.


     19. Products and Information - Responsibility of the E-Shop

The e-shop always acts in good faith and in accordance with the law and with these Terms and Conditions. does not bear any civil, criminal, or otherwise liability to its user and / or any third party, in the event that any of the foregoing, when using the services and / or products of this e-shop suffers damage, direct, indirect, incidental, financial or other, suffers loss of earnings due to: (a) errors, omissions, technical failures, damages or malfunctions of the Telecommunication Networks, the Internet, the Internet site, the Internet Service Providers, (b) permanent or temporary disruption of the site or certain of its services and / or interruption of the provision of certain products through the e-shop, (c) events, situations, acts and / or omissions of the site or third parties including other users for which it does not provide guarantees and is not bound by the terms hereof; and (d) information and other content that may be published by third parties.


In addition, the e-shop does not provide a guarantee for (a) the suitability, efficiency, and sufficiency of its products for the purpose for which they are intended by the customer; and (b) for the proper and correct execution of the trade obligations of the other users of the network and its services.


The site may include links to other sites. Under no circumstances should it be considered as accepting or approving the content or services of other websites that may be linked through links and expressly disclaims any responsibility for any content, privacy policy, content quality and service. In addition, no responsibility is born by the Company, for any unavailability of these sites, their privacy policy, the quality and completeness of their information and services. The site does not control and does not perform any prudential review of the content and information that is published by third parties and does not bear any responsibility for it. The Company provides these links to its e-shop only in order to facilitate the use of its e-shop. Their use is not obligatory for the visitor / customer and the fact that they are accessible via the e-shop does not imply that the Company approves or accepts the content therein. is solely responsible for gross negligence and willful misconduct in the event of damage to the user from the information and services it provides.


     20. Visitor and / or User and / or Customer Responsibility

The user agrees and undertakes to use the services, information and data of the e-shop as provided by law and based on the rules of good faith and business ethics.

The intention of the Company is not to collect personal data of minors. However, since this is impracticable to be monitored / confirmed by the Company, any minor users of the Company's website who are likely to provide personal data through it, the Company believes that they have obtained the consent of their parents or guardians.


An e-shop customer is required inter alia to:

  1. Strictly observe the applicable Terms and Conditions of the e-shop as well as the applicable personal data protection regulations.
  2. Keep a secret and not disclose their password to third parties in the e-shop. They are also obliged to IMMEDIATELY inform the e-shop by e-mail at for any unauthorized use of their password. The e-shop is not responsible for any unauthorized use of their password if it has not been previously notified of it.
  3. Confirm that they have logged out of their own account at the end of each session.
  4. Provide Correct and Valid Payment and Delivery Information for Orders placed in the e-shop.


In addition, the following are forbidden to the user:

  1. Use the site and the e-shop to send in any way, publish, or transmit any content which is illegal, threatening, abusive, defamatory, immoral, vulgar, obscene, reinforcing or expressing racial, national or other discrimination which may cause harm to third parties in any way.
  2. Any action or omission that: (a) violates any patent, trademark, trade secret, copyright or other proprietary rights of the Company and any third party; and (b) contains viruses or other software that may cause interruption, destroy or interfere with the operation of any software or cause damage to the reputation and reputation of the Company, its Affiliates, its Partners and / or other Users / Members / Consumers, or may violate any personal or other data of the site / e-shop users.
  3. Any access or attempt to access information and data (including personal data) that are trafficked through the site and for which there is no authorization or authority.
  4. Any form of Software piracy, hacking and / or copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including content and material (photos, graphics, text, etc.) of the site.


      21. Disputes Resolutions

Please be advised that if any dispute arises between our transaction for which you have sent us a written request but we are unable to reach an agreement between us, the e-shop is fully in line with the out-of-court settlement of domestic and cross-border disputes in relation to sales contracts prepared with each of its users / customers as described in the Greek Joint Ministerial Decision no. 70330/2015, which includes the arrangements for adapting the Greek legislation in line with Directive 2013/11/EU of the European Parliament and of the Council on 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) and the adoption of additional national measures implementing Regulation 524/2013 of the European Parliament and of the Council on 21 May 2013 on the online resolution of consumer disputes.


For instructions on Electronic Dispute Resolution, you can visit the following link:

The Electronic Dispute Resolution Platform is directly linked to the Alternative Dispute Resolution (ADR) Competent Dispute Resolution Agents, which are responsible for dealing with complaints.

In this platform you can submit a dispute resolution request so that the competent Authority can then contact our Company.

For more information on Extrajudicial - Alternative Dispute Resolution, you can contact the website of the General Secretariat for Trade and Consumer Protection at the following link:


We would like to inform you, that our Company recognizes, in good faith, the advisory nature of the Authority's decisions and is not bound to enforce these judgments. In any case of non-successful out-of-court settlement of the dispute through the aforementioned platform, the civil courts of Athens in Greece have exclusive jurisdiction for resolving any dispute.

You can read the Consumer E-Commerce Code of Conduct as posted in the Official Greek Government Gazette here.  


     22. Other Terms

The Company reserves the right to:

  1. Modify part or all of the external interface, structure, or configuration of the e-shop and its technical specifications.
  2. Restrict access to the whole or part of the e-shop.
  3. At anytime, unjustifiably and without prior notice to the visitor of the site to cancel, permanently or temporarily suspend or terminate its operation.
  4. Reserve the right to modify the products offered for sale; permanently or temporarily cease the sale of products (some or all) of specific or all suppliers without prior notice to the customer.
  5. Modify how the e-shop works and its charges.
  6. Post offers for a certain amount of time and / or until stocks run out, make regular or extra discounts etc.


In the event that any term of the contract is found to be abusive or invalidated, it shall not invalidate any other terms of the agreement that shall remain valid and bind the parties. If any part of these Terms and Conditions is found to be invalid, voidable or unenforceable (including any provision excluding our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected - all other terms will remain in full force. In any case, if possible, a term / sub-term or part of a term / sub-term may be considered separately to constitute the remaining part valid; the term will be interpreted accordingly. Otherwise, the parties agree that the term should be corrected and interpreted to approximate as much as possible the original meaning of the term / sub-term, in accordance with the law.

Any delay in the exercise by the parties of part or all of the rights deriving from these Terms and Conditions shall not result in a weakening or waiving of that right which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.

An integral part of these Terms and Conditions of the e-shop is the Privacy Policy and the Cookies Policy.


Last Review: September 30, 2018.